Management Training
The following Management Training Programs can be delivered individually or configured as a series to meet your specific requirements.
Your Style of Management
Managers take on many roles in an organization and how they perform in various situations will in large part depend on their individual approach to communicating and relating to people. This program shows participants how to identify and differentiate their own personal style and the styles of others, and then how to apply that learning to the process of managing people. Through activities and role plays, participants are guided to improve working relationships with their manager, peers and teams as they learn how different styles interact, manage time, make decisions, and react to change and conflict.
Deciding How to Decide
Have you ever counted the number of decisions you make in a day? Making sound management decisions is one of the most important skills to being successful in business. This program illustrates the various approaches to decision-making and shows participants how to select the best one for any given situation. Included are activities that emphasize the pros and cons of the different approaches, as well as a situation requiring participants to work through a team decision-making process.
Meeting Management
Meeting management is a set of skills often overlooked by leaders and managers. This program teaches the fundamentals of meeting management with a focus on running effective and efficient meetings while eliminating unnecessary meetings all together. Interactive role-plays are used to demonstrate how to conduct effective one-on-one meetings. Included are useful suggestions for meeting alternatives and guidance on how to manage virtual meetings, conference calls and video conferencing.
Selecting the Right People
The costs of bad hiring decisions can add up for an organization resulting in lost profits, competitiveness and market share. Bad hiring decisions also have a negative impact on employee retention and morale. This program focuses on eliminating bad hires by teaching behavior-based interviewing techniques and allowing participants to practice these techniques through a series of activities and role plays. Included is The Anatomy of an Interview that illustrates the step-by-step process for effectively interviewing candidates and getting the most important information in the shortest amount of time.
Bringing People Up To Speed
Onboarding is the process of accommodating, assimilating and accelerating new team members, whether they come from outside or inside the organization. In this program, participants learn how to develop their own process for bringing new hires up to speed quickly, as well as how to leverage existing HR onboarding practices for support.
Leveraging Differences
Activities and spirited discussion make up the majority of this highly interactive program designed to move participants from simply tolerating differences in others to respecting them. This is accomplished by raising awareness of cultural and personal differences, illustrating the value of those differences, and explaining how such diversity can be leveraged for optimum productivity.
Retaining People
Employee retention, especially of your key employees, is a key challenge in organizations. This practical program explains the direct impact managers have on retaining their people and introduces a set of tools designed to help proactively engage and retain people. Participants are given useful tips, articles, tools and strategies that will help them retain their best people.
Managing Results
Ultimately, the point of management is to achieve results through other people. This extended program focuses on the core fundamentals of managing people with special emphasis placed on the role of the leader. Participants learn how to accomplish results through other people by first understanding the importance of accountability in leadership and how important it is to their own credibility among their teams. They also learn how accountability supports decision-making, and the role it plays in providing feedback and coaching to their employees and other colleagues at work. This is done through the use of team simulations, role plays, discussions and case studies. Included are sections on communicating, goal alignment and planning.
Developing People
Employee development is an on-going effort and organizations must take deliberate, intelligent steps to increase the knowledge, skills, and abilities of their employees in order for them to perform their jobs well. This program primarily emphasizes the importance of determining the appropriate methods to develop employees including on-the-job delegation, and providing feedback and coaching. Also included are tools and techniques for setting expectations and striking a good balance between the organization’s needs and the career aspirations of the employees.
Managing Change
Managing change, or people’s response to change, is one of the most vexing issues faced by today’s managers. Through discussions and activities, participants examine recent changes at work and the predictable reactions people have when change occurs. This program offers specific recommendations and actions that managers can take to facilitate change and minimize the drop in productivity that tends to occur during times of change.
Developing Teams
Each stage of team development presents its own special challenges to a group of people striving to work together successfully by forming a cohesive team. This program takes participants through the actual process of becoming a team and uses a case study to offer key insights into their own real time team dynamics . The team then works through their issues with the benefit of facilitation and by the end of this program they are able to identify where their own work teams are in the team building process and determine the next steps needed for further team development.
Working Knowledge Delivered
Looking for Copernicus and Galileo
Jul. 22nd, 2010Nearly 500 years ago, Copernicus suggested that the earth moved around the sun, not the other way round. About seventy years later Galileo upset much of the establishment thinking by supporting the approach that Copernicus had laid out. His support of this heliocentric theory was considered so outrageous that he was persecuted, found “vehemently suspect of heresy," forced to recant, and spent the rest of his life under house arrest. Yet this approach proved to be correct and moved the understanding of science significantly forward. It took some parts of the establishment many hundreds of years to publicly acknowledge that he was right.
We need the same type of revolutionary thinking now - in the fields of management and leadership development.
We have been attempting to define and teach management and leadership for many decades now, if not centuries. It is difficult, if not impossible, to calculate the amount of money that has been spent in these arenas even over the several decades. And yet, we have not achieved much success. Maybe you don’t buy what I am saying but you only have to take a cursory Internet search to find the disasters of current leadership philosophies and management practices. On the management side, Hogan (2007) reported that “75% of working adults report that the most stressful aspect of their job is their immediate boss.” Hogan et al (2009) go on to state that “Based on the data, we conclude that two-thirds of existing managers are insufferable and at least half will eventually be fired.” On the leadership side, it doesn’t take much of a scan to recall the recent leadership failures, most notably highlighted by the CEO of BP, Tony Hayward’s recent wayward remarks and behavior.
The systems that we have in place today, tend to support the status quo. For example, a meta-analysis by Kluger and DeNisi (1996, 2000) showed that the performance evaluation processes that are in place in most companies do more harm than good. (Nearly 40% actually make matters worse!!!) In their book Hollender and Breen state it well: “It’s an almost universal truth that every corporation conducts an annual performance review, and just about everyone hates it.” But try and talk to the average HR person about standing up and changing it, and you will have a very short conversation.
This will not be improved by more of the same; we need a revolution. Companies such as Linden Labs, Patagonia, and Timberland have introduced some new concepts, but we need more. We need to rethink how we go about creating a new breed of managers and leaders – and lots of them. We don’t need more MBA’s – we need people qualified, practiced and licensed to manage and lead.
Who will join me on the search for the Copernicus and Galileo of management and leadership?
DeNisi & Kluger
Hogan, R, (2007) Personality and the Fate of Organizations, Erlbaum
Hogan, J., Hogan, R. & Kaiser, R. (2009) Management Derailment: Handbook of Industrial and Organizational Psychology, APA
Hollender, J & Breen, B. (2010) The Responsibility Revolution, Josey Bass.
Kluger & DeNisi



